Q & A on ClearOne's Asset Sale

This message provides answers to questions about ClearOne's asset sale to Biamp.

 

Q1: How will technical support for ClearOne’s products be handled after the asset sale?

A1: Initially, technical support should be handled in exactly the same way as it has been in the past. The same email addresses (audiotechsupport@clearone.com, videotechsupport@clearone.com, avnetworktechsupport@clearone.com) and phone numbers (801-975-3760) will remain active. If the email addresses and phone numbers for technical support must change in the future, that information will be communicated to our customers.

 

Q2: How does the asset sale affect the warranty on the ClearOne products I have already purchased?

A2: ClearOne will continue to honor product warranty claims per the published warranty policy https://www.clearone.com/warranty-policy.

 

Q3: Will ClearOne’s products continue to be available for purchase after the asset sale?

A3: Distributors with inventory can continue to sell that inventory per the terms of any existing distribution agreement.

 

Q4: As a distributor of ClearOne’s products in the past, we would be interested in distributing Biamp’s products in our region. Will ClearOne facilitate introductory meetings for us to meet appropriate sales professionals at Biamp?

A4: Yes. It will be up to Biamp to decide whether they need an additional distribution partner in your region, but ClearOne is willing to facilitate introductions.

 

Distributor-specific questions

Q5: Current ClearOne inventory may be perceived as difficult to sell or obsolete, and no longer eligible for stock rotation.

A5: We recognize the challenges distributors may face with existing ClearOne inventory following the Biamp acquisition. We encourage distributors to continue selling through existing inventory and to reach out to their established Dealer based to cultivate potential opportunities to move existing product.

 

Q6: Will there be any buyback or inventory protection programs?

A6: ClearOne will honor the terms of existing agreements covering stock buyback.

 

Q7: Will Biamp assume any responsibility for existing PDEF or Project Registration?

A7: Biamp is not assuming responsibility for any offers made by ClearOne.

 

Q8: Will Biamp offer transitional support for distributors?

A8: Please review the Biamp letter and their Q&A shown below in this email. Contact Biamp if you have additional questions.

 

Direct C1 purchasing Dealer

 

Q9: How do I move forward with the purchase of ClearOne products?

A9: In light of the Biamp acquisition announcement yesterday, you may proceed with purchasing ClearOne products that remain available through distribution. Fulfillment is limited to existing inventory at the North American & International distributor level.

 

Dealers that Purchase through Distributors

 

Q10: Can I still purchase ClearOne products through distribution and can you provide me with POC's to do so?

A10: You may proceed with purchasing ClearOne products that remain available through distribution. Fulfillment is limited to existing inventory at the North American & International distributor level.

  

Manufacturer’s Representatives:

 

Q11: Will Biamp honor existing manufacturer representative agreements or commissions on open opportunities?

A11: No.

 

Q12: Should Manufacturer Representatives continue quoting or selling ClearOne products, or begin transitioning to Biamp’s portfolio?

A12: ClearOne products can only be fulfilled through distributors with existing inventory. It will be up to each Manufacturer’s Representative to work with distributors to ensure that products offered in quotes are available. Please review the Letter and Q&A from Biamp to learn about transition support they are offering.

 

Q13: Will Biamp offer training or certification for Manufacturer Representative previously aligned with ClearOne?

A13: Please review the Letter and Q&A from Biamp to learn about transition support they are offering. Contact Biamp with any further questions.

 

Q14: What is the process to return ClearOne-provided Manufacturer Representative Demo Gear?

A14: In the coming weeks, ClearOne representatives will work with each Manufacturer’s Representative to discuss disposition of demo gear in their possession.

 

End Users

Q15: Will Biamp provide integration support for mixed ClearOne/Biamp environments?

A15: Please review the Biamp Letter and their related Q&A. Contact Biamp if there are further questions after your review.