The Cloud AV Manager offers Management as a Service (MaaS) enabling recurring revenue opportunities for AV practitioners, tailored to their clients needs.

Additionally, AV practitioners can conveniently track client tenant usage in the Cloud AV Manager for invoicing and optional auto-payment reminders.

The Cloud AV Manager offers Management as a Service (MaaS) enabling recurring revenue opportunities for AV practitioners, tailored to their clients needs.
  • CONVERGENCE AV Manager software offers remote real-time access providing at-a-glance and all-inclusive dashboard views.
  • Monitor, control, and audit ClearOne products and services with a unified software platform.
  • Scales to support organizations of any size – large or small.
  • Quickly gets you up and running with auto discovery of Pro Audio devices and their connections.
  • Facilitates user support with built-in video, audio, and chat tools for real-time communications.
  • Virtually partition AV management by location such as building, floor, room, or any hierarchy as desired.
  • Access rights can be specified by organization, user, and role.
  • Stay informed on system and device status with email and SMS text alerts.
  • Access from any device, desktop to mobile, with a powerful and elegant browser interface – soon to be available in twelve languages.
  • Also available is CONVERGENCE Enterprise AV Manager.
  • Update CONVERGE® DSP Mixers and P-Link peripherals via remote downloads and uploads of project files.
  • Efficiently backup or restore multiple project files systemwide – simultaneously.
  • Enjoy the convenience of user preferences and single-sign-on access through LDAP connectivity.
  • Download device logs and data for troubleshooting, auditing, and reports.
  • Perform remote batch firmware updates on multiple audio or video devices at once.
  • Search, sort, and filter to quickly find relevant information.
  • Receive notification of new firmware through "Update Available" icon badges.
  • Directly provision CONVERGE Pro 2 VoIP lines and view VoIP registration status.
  • Configure and manage COLLABORATE® Live codecs and COLLABORATE Space user accounts.
  • Fully secured with HTTPS, encrypted cloud servers, and strong 256-bit encrypted password management for both users and devices.
  • Integrates with third-party management systems via a RESTful web interface.

Applications

  • Multi-customer system maintenance
  • Help desk operations
  • Single-pane-of-glass Business Intelligence

Users

  • AV/IT integration businesses
  • Global enterprises
  • Multi-site organizations
  • Educational institutions

PLATFORM

  • Internet cloud service
  • Browsers supported (desktop to mobile): Firefox, Chrome, Edge, Safari, Internet Explorer
  • Integrates with on-cloud or on-premises COLLABORATE® Space Administrator

REQUIREMENTS

  • A Web browser with Internet access
  • Your email address, name, and mobile phone number (to receive SMS text alerts)
  • An invitation to register as a user from ClearOne’s Business Partner Services if you are an AV integrator, or from your integrator if you are an end-customer
  • Free CONVERGENCE Local Agent downloaded and installed on a server
    • On each LAN or CAN network of your organization
    • Behind a firewall
    • With Ethernet access to auto-discover Pro Audio devices over multiple select subnets
    • Connected over the Internet to a Local Agent Server Account on the Cloud AV Manager
    • Automatically (recommended) or manually update
  • A free COLLABORATE® Space account

COMMUNICATIONS

  • Web server protocol: HTTPS (Local Agent servers may use HTTP)
  • Minimum broadband internet connection speed of 256Kbps (512 Kbps recommended)
  • Allows default or custom SMTP email server access for email alerts
  • Allows LDAP directory service access (ex.Active Directory)
  • SMS text alerts
  • Email alerts
  • Video, Audio, and Chat tools
  • Application menus and views support 12 languages (coming soon): English, French, Italian, Spanish, German, Portuguese, Polish, Chinese Simplified, Korean, Japanese, Arabic, and Russian

MONITORING STATUS

  • Monitoring System: Active, Issue, Off
  • Pro Audio Devices: Configuring, Down, Healthy, Incomplete Stack (the device’s CP2 stack has one or more devices offline), Locate Light On, Login Failed, Mismatched Stack (the device belongs to a different stack than its parent), OVERHEATING! (for CP2s), Restarting…, Safety Mute On, Unconfigured, Updating Firmware, VoIP Registration Failed, VoIP Restart Pending, Overflowed (the device overflows the maximum number of devices allowed with your subscription or service plan).
  • Video Collaboration Devices: Down, Communication Service Failed, Healthy

SECURITY

  • SHA-256 encrypted password storage for users, devices, and external services
  • OAuth2 access to COLLABORATE Space
  • Password trial rate limiting
  • Quality meters prevent weak passwords
  • Thwarts various security-hacking attacks
  • Cloud service updated by ClearOne for you.

PRODUCTS SUPPORTED

  • CONVERGE® Pro 2 DSP Mixers
  • CONVERGE Huddle DSP Mixer
  • CONVERGE Pro 2 USB Expander
  • CONVERGE Pro 2 GPIO Expander
  • CONVERGE Bluetooth Expander
  • BMA 360
  • BMA CT
  • BMA CTH
  • Beamforming Mic Array 2
  • DIALOG® 20
  • COLLABORATE Live video codecs
  • COLLABORATE Space

PART NUMBER

  • SWR-1000-002 CONVERGENCE AV Manager Unified Platform
  • SWR-1000-002-1 Cloud
  • SWR-1000-002-2 Enterprise
  • SWR-1000-002-3 Local Agent

Tech Diagram